FAQs & Help

DO YOU SHIP INTERNATIONALLY?

Yes, we absolutely ship worldwide. All shipping costs and options vary depending upon what country you live in (you will be able to see all shipping cost options prior to final checkout so that you may make your choice accordingly etc.). Please click on the “DELIVERY” page for a complete breakdown of the various shipping details in terms of conditions and delivery time. Also, PLEASE NOTE: Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have NO control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.

 

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM OR A WRONG ITEM?

We sincerely apooligize if you received a damaged or defective item, or if we made the careless mistake of shipping you the wrong item. We will do whatever necessary to fix this issue and will absolutely either get you the correct item, or provide with a refund – simply contact us to start to the process (please clock on the “CONTACT US” page for full contact information).

 

HOW CAN I KEEP MY FRAGRANCE FROM GOING BAD?

Keep all fragrance in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to ensure a longer shelf life.

 

MY FAVOURITE FRAGRANCE IS DISCONTINUED, HOW DO YOU STILL HAVE IT STOCK?

We stock thousands of fragrances, many of these have been discontinued, which is our priority and specialty as a company. We do a tremendous amount of research, and continually source the open market and the globe, looking to purchase entire inventories of hard to find or discontinued fragrances to store in our temperature and humidity controled warehouse.

 

WHAT ELSE CAN WE HELP YOU WITH?

If there is a specific fragrance you are looking for that we do not have, or if you have ANY other questions for us, please EMAIL us and we will be sure to contact you ASAP, to assist you as best we can! (please click on the “CONTACT US” page for full contact information)