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Enchante Service
With over 20 years of experience as a retailer, we at Enchante Perfumes understand and fully appreciate the need for specific product information and assistance that only another person can provide. Many customers have told us that they prefer the Enchante Service that we provide and they do not appreciate perfumer websites that are just out to make a quick sale without offering any assistance.
4 Easy Ways to Order
There are 4 easy options to place an order or even to simply ask a question. To process any order, we need your full name, full mailing address, and credit card information (we accept VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB), and your credit card information is never kept on file unless you wish us to.
EMAIL US
FAX US
You can fax your order to 416.674.4558
CALL US
You can call us directly! If you live in North America, please call us toll-free at 1.800.226.6652 - If you live outside of North America, please call us at 416.674.0925.
MAIL US
If you do not wish to use a credit card, please send us a cheque or money order to the following address:
Enchante Perfumes
Woodbine Centre
500 Rexdale Blvd.
Rexdale, Ontario
Canada
M9W 6K5
You may contact us to order a free catalogue.
SHIPPING CHARGES
Within Canada
$5.50 for 1-2 items
$7.50 for 3 or more items
To the United States
$9.95 for 1-2 items
$12.95 for 3 or more items
To Europe (including UK)
$35.00 for 1-2 items
$45.00 for 3 or more items
To Asia
$45.00 for 1-2 items
$55.00 for 3 or more items
To Australia
$35.00 for 1-2 items
$45.00 for 3 or more items
To South America
$45.00 for 1-2 items
$55.00 for 3 or more items
To Africa
$45.00 for 1-2 items
$55.00 for 3 or more items
SHIPPING TIME
Once your order has been processed, it will be given to Canada Post Express for shipment.
Within Canada
Approximately 3-5 business days.
To the United States
Approximately 10-12 business days, where the parcel is handed over to the US Post once it crosses the border.
International
Approximately 13-15 business days.
Upon request, we can also use UPS, Fedex, Purolator or Danzas, but the cost is generally upwards of $70.00 for 2-3 day delivery, and upwards of $100.00 for one-day delivery. United States and International shipping costs will vary widely. Please call us to arrange special delivery: 1.800.226.6652 in North America, or 416.674.0925 elsewhere.
Policies
Return Policy
We will gladly EXCHANGE any product (within 14 days or receipt of parcel) returned to us in it's orignal unopened condition only if returned by regular post mail (the manner in which it was sent). We do not do refunds.
Claims
All claims for lost or damaged products should be placed with the delivery carrier at time of receipt. All other claims must be reported within 48 hours after receipt of product.
Personal Information
Any personal information submitted to us will be kept in accordance with your wishes. When ordering, creating a user is optional. Also, if you make a note for us to delete your account or simply remove your credit card number from our files, we will be pleased to do so. We will never give away, rent or sell your private information.
NOTE: Prices are subject to change without notice. Enchante Perfumes makes every effort to ensure that all information presented on this website is accurate, but does not offer any guarantee explicit or implied to the accuracy of the information on this website.
All images are copyright their respective owners.
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